Cannot access courses?

After emailing the support email mine got sorted also :slight_smile: thanks Mosh support!

Not wanting to start a debate here… I think others should try and remain positive as well as patient whilst having their subscriptions rectified, appreciating that support is different across services and still managed by people; people like us who have lives and schedules, and other commitments that may prevent providing a service which fits in with your life and schedule

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I have the same problem, and this is not acceptable, this is not a game I paid money and expect professionalism.

I agree, not very professional. But don’t give up, keep informing both Mosh and the Teach:able support teams about having issues. It looks like they fix them one by one even though it’s very frustrating to wait. Hopefully everybody will be back on track after a while.

BTW: Everybody experiencing that problem used an offer that was not directed to them. It was directed to new customers offering them to get their first year cheaper. In my opinion misuse of this offer and ranting about that the problem is not immediately fixed on a weekend is unfair.

I don’t understand what you are trying to tell, are you working in Mosh’s team?

I agree that fixing an issue like this can take time, but this wasn’t a misuse. Mosh still made it clear that existing customers are more than welcome to “take advantage” of this offer and even encourages the switch.

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Wow, Mosh is simply the best. Apologies for the term “misuse”, no offense meant.

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My access problem has been solved, thanks Mosh. Thanks Sam, for your comments.

I have the same issue !!! I am waiting for [email protected] response :frowning:

hello All, It was solved after I sent an email to [email protected]

It works well now :slight_smile:

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Having the same issue

This is probably the longest discussion on the forum

I have a similar issue. But I don’t see courses at all after logging in.

Here is a video of what I see after I log in: Loom | Free Screen & Video Recording Software | Loom

However, I did find a work around. It’s dumb, but it works. First, go to learning paths. Then find the course that you own. There should be a popup at the bottom of the screen saying you own that course. Click there, and then you can get into your course. haha kinda funny.

Hi @Mosh , can’t seem to suddenly access my courses, just a blank page. Tried both mobile and desktop

even using a single incognito browser is same issue, this was just working on my mobile earlier