I purchased a Course but I dont have it

1

I purchased yesterday at 10pm the HTML and CSS Bundle with paypal but i still cant watch the course. I also dont see it in my account under the History purchases. I really want to learn but right now i cant really do something. I also send a email to the teachable support and to the Code with mosh support. I live in austria.
If anyone can help me i would be really glad
@codewithmosh

2

please answer me someone or answer me @codewithmosh

3

Yeah, good luck im dealing this to, it has been 3 days teachable support SUCKS

4

yeah i dont understand why this whole support thing sucks so much

1 Like
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Hi Max! I’m so sorry you’ve had trouble purchasing your course. We have just responded to your email.

Unfortunately we are unable to view failed payments on our end, but our host Teachable will have access to that information. We’re so sorry we can’t be of more help on our end.

https://support.teachable.com/hc/en-us/requests/new

7

@codewithmosh @Mosh

HI, Mosh

I need a help with my payment issue when i tried to buy python mastery course from your website… The card was declined while purchasing, so i tried again and still it is declined.. Soon i’ve checked my bank statement, that my money has been debited twice from my account… Also i checked the Purchase history in your site but it was empty…

Please help me with this issue and reply to this messege…
From India.

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@Mosh @codewithmosh

Reply me mosh. I need my money back

9

Hi @subash11 , is this issue the same issue you faced already in May 2024 or was the old one solved last year? I am asking because I am thinking about purchasing a course and don’t want to get the same problem.

Thanks, Nadhem

10

Hi Nadhem,

Actually this is the first time im buying a course from code with mosh. I tried to bought it on aug 11 2025 and it shows card was declined but my money got debited from my account and still didn’t got a refund.

So If you are from Country other than USA, don’t purchase the course, because you might also get this same issue

Thanks, Subash

11

Hi Subash,

thank you. I thought you already had issues since Mai 2024, your comment in the question of Max confused me, sorry for that. I am from Germany. I hope your problem gets fixed very soon.

@Mosh @codewithmosh Please inform us as soon as this issue is fixed to be able to purchase courses from outside US.

Best regards

Nadhem

12

You welcome,

And yea @codewithmosh @Mosh Please fix this issue ASAP

Best
Subash