Cannot unlock course

I have all access subscriber for one month ,but when I access any course it show me a button says that (Enroll in Course to Unlock). and all lessons are not activated.
if I click the button to enroll in course it lead me to another page that ask me to subscribe and save or enroll .when I click the Enroll button it ask me to pay and show buy button.
please how can or Enroll in course to unlock ? or is there any other way to solve this problem?

Hi. Welcome to the community.

Are you sure that you’re logged in with the same username/email with which you bought all-access monthly subscription?

Even a slight change in the email address (such as an additional “.” in a Gmail) can cause this issue.

I have the same problem. I just enrolled but cant acess any Lessons.