I need advice from you guys. I requested a refund for almost 2 weeks but got no proper solution

[Khai]

Hi everyone,

I posted on this forum a few days ago, but I was somehow muted and cannot post anymore. Therefore, I have to create a new account to post. Hopefully, this time I will not get muted.

I need advice. The customer service for my refund request is very bad.

What Happened:

• First Ticket: On November 15, I requested a refund right after purchasing the course on October 28. I got the “We received your refund request” statement, which stated that “Typically, refunds take 7 - 10 business days to process.“ But it’s been like 11 days, as you can see in the picture below. I still have not received anything. I sent follow-up emails, but I got no reply, and they closed the ticket without fixing the problem.

  

• Second Ticket: I opened a new urgent ticket on November 23. A representative member clearly said they would check and send me an answer by November 24.

• Now (November 26): That date has passed. I have gotten no feedback at all. They have ignored all the emails I sent from the 15th to the 24th.

• I am not so sure whether they are actually working hard on my ticket, because I have received no updates, no refund status, or any progress from them. I do not know what to do anymore.

I am very disappointed that they keep missing their own deadlines.

Has anyone else had this problem? How did you finally get them to help you?

Thank you.

[Groundohor]

I once used the days calculator to backtrack on when I should have received a refund after a similar situation. It helped me provide a precise timeline when contacting customer service again. You might want to try going through the steps once more with specific dates, emphasizing any lapsed deadlines to push for your refund. This might also aid in holding them accountable for any delays.