Hi everyone,
I posted on this forum a few days ago, but I was somehow muted and cannot post anymore. Therefore, I have to create a new account to post. Hopefully, this time I will not get muted.
I need advice. The customer service for my refund request is very bad.
What Happened:
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First Ticket: On November 15, I requested a refund right after purchasing the course on October 28. I got the “We received your refund request” statement, which stated that “Typically, refunds take 7 - 10 business days to process.“ But it’s been like 11 days, as you can see in the picture below. I still have not received anything. I sent follow-up emails, but I got no reply, and they closed the ticket without fixing the problem.
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Second Ticket: I opened a new urgent ticket on November 23. A representative member clearly said they would check and send me an answer by November 24.
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Now (November 26): That date has passed. I have gotten no feedback at all. They have ignored all the emails I sent from the 15th to the 24th.
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I am not so sure whether they are actually working hard on my ticket, because I have received no updates, no refund status, or any progress from them. I do not know what to do anymore.
I am very disappointed that they keep missing their own deadlines.
Has anyone else had this problem? How did you finally get them to help you?
Thank you.