# New User Trying to Subscribe, Payment Declined **URL:** \ **Category:** Uncategorized\ **Created:** [February 13, 2021, 5:53am UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647 "2021-02-13T05:53:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Brian7](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@Brian7](https://forum.codewithmosh.com/u/Brian7)\ **Post date:** [February 13, 2021, 5:53am UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/1 "2021-02-13T05:53:41Z")
Hello, I am a new user trying to subscribe to Mosh’s course. I am having an issue where all of my credit cards are being declined by the website. I called my credit card companies and they said I have no holds and they don’t see any of these failed transactions so it’s Mosh’s site declining me. Does anyone encounter this issue or know how to fix it? Thanks. ---
**Author:** ![Dullahan](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@Dullahan](https://forum.codewithmosh.com/u/Dullahan)\ **Post date:** [February 16, 2021, 1:39pm UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/2 "2021-02-16T13:39:49Z")
Hello, it’s actually the same for me. I guess we’ll need to wait until the issue is fixed. ---
**Author:** ![Dullahan](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@Dullahan](https://forum.codewithmosh.com/u/Dullahan)\ **Post date:** [February 27, 2021, 1:16pm UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/3 "2021-02-27T13:16:17Z")
Hey Brian7, i don’t know if you have resolved your issue. But if it’s not the case, i think i know why it happened. It seems like some banks are not recognized, or they don’t have a deal with those banks. So if you can, you should try with an online credit card from another bank or something like that. ---
**Author:** ![brancore87](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/brancore87/32/1877_2.png) [@brancore87](https://forum.codewithmosh.com/u/brancore87)\ **Post date:** [August 8, 2022, 8:09am UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/4 "2022-08-08T08:09:49Z")
I’ve purchased with my debit card 2 weeks back now I can’t. It’s declined ---
**Author:** ![jmrunkle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/jmrunkle/32/3765_2.png) [@jmrunkle](https://forum.codewithmosh.com/u/jmrunkle)\ **Post date:** [August 8, 2022, 12:45pm UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/5 "2022-08-08T12:45:11Z")
@codewithmosh - any canonical advice for how these issues should be addressed? Probably they should reach out to support for help completing their purchases. ---
**Author:** ![codewithmosh](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@codewithmosh](https://forum.codewithmosh.com/u/codewithmosh)\ **Post date:** [August 9, 2022, 12:49am UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/6 "2022-08-09T00:49:54Z")
Sorry to hear this, @brancore87! We recommend contacting our host Teachable at [support@teachable.com](mailto:support@teachable.com) who is our payment processor. ---
**Author:** ![brancore87](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/brancore87/32/1877_2.png) [@brancore87](https://forum.codewithmosh.com/u/brancore87)\ **Post date:** [August 9, 2022, 6:06am UTC](https://forum.codewithmosh.com/t/new-user-trying-to-subscribe-payment-declined/2647/7 "2022-08-09T06:06:45Z")
I have finally able to do it. I’ve paid for the Django part-3 course after several tries. I have messaged [support@teachable.com](mailto:support@teachable.com)