# My support ticket, which was submitted on November 15th with follow-ups, was Closed about 23 hours ago without any communication or resolution from the support team

**URL:** <https://forum.codewithmosh.com/t/my-support-ticket-which-was-submitted-on-november-15th-with-follow-ups-was-closed-about-23-hours-ago-without-any-communication-or-resolution-from-the-support-team/71866>\
**Category:** Uncategorized\
**Created:** [November 23, 2025, 8:16pm UTC](https://forum.codewithmosh.com/t/my-support-ticket-which-was-submitted-on-november-15th-with-follow-ups-was-closed-about-23-hours-ago-without-any-communication-or-resolution-from-the-support-team/71866 "2025-11-23T20:16:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![khainguyen21](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@khainguyen21](https://forum.codewithmosh.com/u/khainguyen21)\
**Post date:** [November 23, 2025, 8:16pm UTC](https://forum.codewithmosh.com/t/my-support-ticket-which-was-submitted-on-november-15th-with-follow-ups-was-closed-about-23-hours-ago-without-any-communication-or-resolution-from-the-support-team/71866/1 "2025-11-23T20:16:05Z")

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Hello everyone,

As a lifetime member, I cannot believe that I experienced something like this.

I submitted a support ticket on **Saturday, November 15th**.

The issue is with the lack of communication:

- I waited beyond the stated response time and sent follow-up messages on **November 19th and 21st.**

- Despite these attempts, I **never received a single reply** from the support team.

- Upon checking the ticket status today, I see that the ticket was officially **closed** about 23 hours ago, **without any communication or resolution** of the matter.

Has anyone else had a ticket closed without any response from the support team? I am concerned about the handling of this time-sensitive request.

Thank you for any help or insight.

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**Author:** ![zarko](https://avatars.discourse-cdn.com/v4/letter/z/258eb7/32.png) [@zarko](https://forum.codewithmosh.com/u/zarko)\
**Post date:** [November 28, 2025, 2:41pm UTC](https://forum.codewithmosh.com/t/my-support-ticket-which-was-submitted-on-november-15th-with-follow-ups-was-closed-about-23-hours-ago-without-any-communication-or-resolution-from-the-support-team/71866/2 "2025-11-28T14:41:37Z")

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Same issue, I submitted a ticked on November 24th, the ticket was closed in less than a day without any comment or resolution. Reopened it, sent couple of notifications and still nothing.