# Issue with payments

**URL:** <https://forum.codewithmosh.com/t/issue-with-payments/71260>\
**Category:** Uncategorized\
**Created:** [August 12, 2025, 5:32am UTC](https://forum.codewithmosh.com/t/issue-with-payments/71260 "2025-08-12T05:32:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![subash11](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@subash11](https://forum.codewithmosh.com/u/subash11)\
**Post date:** [August 12, 2025, 5:32am UTC](https://forum.codewithmosh.com/t/issue-with-payments/71260/1 "2025-08-12T05:32:12Z")

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I need a help with my payment issue. When i tried to buy python mastery course. The card was declined while purchasing, So i tried again and still it is declined.. Soon i’ve checked my bank statement, that my money has been debited twice from my account… Also i checked the Purchase history on the site but it was empty… Please help me with this issue and reply to this messege…. (From india)

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**Author:** ![theorion](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/theorion/32/7783_2.png) [@theorion](https://forum.codewithmosh.com/u/theorion)\
**Post date:** [August 12, 2025, 5:34am UTC](https://forum.codewithmosh.com/t/issue-with-payments/71260/2 "2025-08-12T05:34:28Z")

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Send an email to [support@codewithmosh.com](mailto:support@codewithmosh.com) to create a ticket

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**Author:** ![subash11](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@subash11](https://forum.codewithmosh.com/u/subash11)\
**Post date:** [August 12, 2025, 5:35am UTC](https://forum.codewithmosh.com/t/issue-with-payments/71260/3 "2025-08-12T05:35:30Z")

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I did… but there is no proper response

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**Author:** ![subash11](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@subash11](https://forum.codewithmosh.com/u/subash11)\
**Post date:** [August 12, 2025, 5:38am UTC](https://forum.codewithmosh.com/t/issue-with-payments/71260/4 "2025-08-12T05:38:05Z")

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They replied me like this:

Hi Subash,

I’m so sorry to hear you’re having trouble with payment! While we cannot help with payment processing at this email, please see Teachable Support’s billing guide below:

Thanks for getting in touch with Teachable Customer Care. I’m sorry to learn about your student with payment failure and I’m happy to share some information to help address this.