# Can't play videos

**URL:** <https://forum.codewithmosh.com/t/cant-play-videos/13620>\
**Category:** Site Feedback\
**Created:** [July 12, 2022, 12:00pm UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620 "2022-07-12T12:00:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![BlackNerd](https://avatars.discourse-cdn.com/v4/letter/b/90ced4/32.png) [@BlackNerd](https://forum.codewithmosh.com/u/BlackNerd)\
**Post date:** [July 12, 2022, 12:00pm UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/1 "2022-07-12T12:00:13Z")

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I have purchased 6 courses, from yesterday i can’t play any of the videos of these courses. It says forbidden 403, what’s going on? It needs to be fixed soon. I have a few interviews lined up, need to practice hard.

Please fix this asap. How do i contact admin?

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**Author:** ![Rajaddin](https://avatars.discourse-cdn.com/v4/letter/r/87869e/32.png) [@Rajaddin](https://forum.codewithmosh.com/u/Rajaddin)\
**Post date:** [July 12, 2022, 2:38pm UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/2 "2022-07-12T14:38:02Z")

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I couldn’t get access too!

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**Author:** ![jmrunkle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/jmrunkle/32/3765_2.png) [@jmrunkle](https://forum.codewithmosh.com/u/jmrunkle)\
**Post date:** [July 14, 2022, 7:35am UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/3 "2022-07-14T07:35:19Z")

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@codewithmosh - can you help these users?

Perhaps you all can also provide more specific details: are you having a problem accessing _any_ videos or just some? In either case, can you share a specific video that is getting the error. Support may also need your account to be able to help look into this (which I think is just your email address that you use to login).

Also some other basics: does the problem persist if you close and reopen the website? How about if you clear cookies? Lastly, “have you tried turning it off and on again?”

Hope you are able to get your issue resolved!

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**Author:** ![codewithmosh](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@codewithmosh](https://forum.codewithmosh.com/u/codewithmosh)\
**Post date:** [July 14, 2022, 10:22pm UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/4 "2022-07-14T22:22:40Z")

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Hello all!

We are so sorry you’re unable to play you’re videos. We’ve alerted Teachable to the issue and they should hopefully fix it soon. You can also reach out to them to troubleshoot directly at [support@teachable.com](mailto:support@teachable.com).

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**Author:** ![PapaBear](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/papabear/32/6778_2.png) [@PapaBear](https://forum.codewithmosh.com/u/PapaBear)\
**Post date:** [August 4, 2023, 6:54am UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/5 "2023-08-04T06:54:29Z")

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This is what I see.

As for being more detailed, my initial description is spot on.

 ![Screenshot 2023-08-04 025338](https://us1.discourse-cdn.com/flex020/uploads/codewithmosh/original/2X/8/8668b040062c5df6cbbc96ab54261a957fbec573.png)

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**Author:** ![PapaBear](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.codewithmosh.com/papabear/32/6778_2.png) [@PapaBear](https://forum.codewithmosh.com/u/PapaBear)\
**Post date:** [August 4, 2023, 6:55am UTC](https://forum.codewithmosh.com/t/cant-play-videos/13620/6 "2023-08-04T06:55:10Z")

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Already have, no response as of yet.